Helping all around
Helping all around
Much like the highway it overlooks, Citi’s Triad call center is a beehive of activity. The business, just off Interstate 40 in McLeansville, is home to around 1,350 employees and has been at its current, expanded facility for the past four years.
Citi Cards, the largest consumer business under Citi, is also prominent credit card provider worldwide, with more than 150 million accounts, according to the Citi’s Web site (www.citigroup.com). The call center comprises two departments: customers service and collections. Applicants must have at least a high school diploma, but Citi spokeswoman Lisa Moore says the center also employs many college graduates. Citi uses an online job pre-screening process that includes a test on basic skills such as math.
Job training is specific to the department and position, and compensation also varies based on experience and position. But one trait is common among all of Citi’s call center employees, Moore says: the commitment to assist customers. “Even in our collections department, we want to try to help people” by offering customers payment plan options that are realistic and fit their life situations, she says.
The call center features a cafeteria and fitness center for employees, and despite the economic downturn, Moore says the center stays “pretty busy across the board.”
The call center typically hires year-round — the prominent red-and-blue “Now Hiring” sign facing Interstate 40 is currently on display.
For more information about the pre-screening process at the Citi call center, go to www.jobprescreen.citigroup.com.
